Terms & Cancellation Policy

Non-emergency service

Fortress Mobility provides non-emergency transportation only. In a medical emergency, call 911.

Bookings

Submitting the booking form is a request. Your ride is confirmed once our team contacts you. We will contact you within 24 hours to confirm, and sooner for same-day requests when possible.

Prices and payment

Prices are listed on our Services page: a base rate plus a per-mile rate for each one-way trip, with the surcharges and extras shown there. You may pay online by card when booking, or choose to pay later by invoice. If the real distance differs from your estimate, or a deadhead or extended-area fee applies, we confirm the difference with you before pickup. Stretcher trips are confirmed with you before payment.

Cancellations and refunds

• Cancel at least 24 hours before pickup for a full refund.
• Cancellations made less than 24 hours before pickup may be charged a late-cancellation fee.
• If we cannot provide your ride, you receive a full refund.
• Refunds are returned to the original card, usually within 5–10 business days.

To cancel, call (214) 283-0129 or email info@fortressconcierge.com.

Text messages

If you opt in on the booking form, Fortress Mobility will send text messages about your booking, such as confirmations and ride updates. Message frequency varies by booking. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of booking.

Contact

Fortress Mobility · (214) 283-0129 · info@fortressconcierge.com